04 · Thomson ReutersDesign systems · DesignOps
Global Experience System
Creating consistency across global marketing experiences and complex enterprise billing communications.

Problem
Fragmented templates and documents slowed teams down and diluted brand consistency.
Constraints
SAP and AEM platform constraints, multiple business lines, and production velocity requirements.
Process
Audit existing surfaces, establish shared patterns, and rebuild high-traffic templates on a common system.
The turning-point decision
Invest in reusable system leverage instead of one-off page fixes.
Final solution
A coherent experience system for pages and communications that production teams can actually ship with.
Measured outcome
A more coherent global experience with a faster, more repeatable production model.
- 114
- marketing pages rebuilt
- 200+
- product invoices redesigned
- 4
- business lines unified
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